User-Centred.com
design thinking
User-Centred.com
research + insights
User-Centred.com
design + prototype
Salesforce Certifications

I was selected by Salesforce as a user experience subject matter expert to contribute to the creation of the Salesforce Designer & Strategy Designer certification exams.

International Emmy Award 2007

BBCi, Best Interactive TV Service, BBCi. Producer for awards entry along with some featured services.

IPTV World Forum Panellist 2011/12

Discussion panel guest: Content discovery through a better UX.

Media

BBC Radio Cambridgeshire, I was a technical specialist discussing digital radio and the UK digital TV switchover.

I am passionate about building healthy design teams and fostering processes that work. I know how to bring together the right mix of skills and capabilities in cross functional teams. I strive to always lead by example; fostering collaboration at every stage of the design lifecycle to ensure the team hits its shared goals.

I am passionate about building healthy design teams and fostering processes that really work. I know how to bring together the right mix of skills and capabilities in cross functional teams. I strive to always lead by example; fostering collaboration at every stage of the design lifecycle to ensure the team hits its shared goals.

I have an impressive track record of defining and implementing strategic and tactical initiatives across a wide range of platforms including video-rich IPTV & Interactive TV services, mobile applications through to complex transactional products.

My diverse experience spans various sectors, including hiring, ux, product and service design, visual design, mentoring, stakeholder collaboration, scrum team management, workshops, product culture and values, drafting contracts, operational process design, and change management.

I am eager for new challenges and lead teams to positive outcomes by combining my skills in product strategy, service design, user experience, and product design.

My expertise lies in bridging skill gaps in design and product functions, helping them reach their next milestone.
  • Product and Service Design Strategy: I craft strategic plans to conceptualise and shape innovative products and services.
  • Hypothesis & Test-Driven Approach: I employ data-driven methodologies to validate ideas and hypotheses.
  • Facilitating Workshops: I guide teams through collaborative sessions to foster creativity and problem-solving.
  • Customer Research Planning & Execution: I conduct in-depth research to understand customer needs and preferences.
  • Roadmapping Prioritisation and Scrum Leadership: I define roadmaps and lead agile teams to successful project delivery.
  • Stakeholder Engagement & Management: I build strong relationships and align stakeholders with project goals.
  • Hiring, Fostering, and Mentoring Teams: I assemble talented teams and nurture their growth.
  • Clear Communication and Storytelling: I effectively convey ideas and concepts through practiced storytelling.

Darren is a pleasure to work with, courteous, honest, quick and always bringing those good vibes. Not to mention exceptional feedback from the client where I placed him. Who ever hires him next, you are in good hands :)

-Holley Potts, Recruiter

Worked with Darren for designing and consulting for a client in the Sports Domain. Darren as a senior and mentor is highly grounded with immense design knowledge and experience. Under his guidance and direction the team functioned seamlessly to produce effective deliverables keeping in mind the business goals adhering to usability best practices. Darren is a good and empathetic leader for any team who can handle any complex projects and help simplify the design approach.

-Rahul Dingle, Senior Consultant

I enjoyed my time at BT and working with Darren. He is an excellent manager with a great understanding of UX, IPTV and Stakeholder management(off/on shore).

-Ahad Choudhury, Senior UX Designer
Clients I have worked with
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